The Czech Republic in general and Prague in particular run amongst the most attractive locations for a lot of companies who see the city and the state as an ultimate place that offers great and knowledgeable candidates and therefore a buzzing market for recruitment services. Consequently, our Prague office is the HQ of the company and presents multiple opportunities not only to fulfil ambitions but also to experience the work-life balance.

Help Desk Agent with German and English


Your new company

For our significant client based in Bratislava, we are seeking candidates that would like to join their international team and support their international client.

Your new role

Receiving, handle and resolve Client contacts submitted within the internal tool. Liaise with clients and appropriate vendors using the available communication channels – phone, e-mail, internal tools. Response with effective, clear and professional written and oral communication. Taking ownership of a particular region to support local teams in their transition to remote handling of specific Trouble tickets. & Implement client driven initiatives and guidelines that improve end user experience. Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Participate in creation of SOPs and other documents improving day-to-day workflow of other team members. KPI Reporting and alignment across EMEA. All other tasks/ duties as required.

What you'll need to succeed

Fluent English is Essential, but you have to be fluent in German language, 1 year in customer facing environment required – Support care and/or Customer service are preferred. Experience in facility management services or hospitality environment are an advantage. Process improvement awareness and experience. Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel /Power Pivot and other basic features/, SharePoint management, Mozilla Firefox. End to end ownership of every client interaction and couples this with proactive problem solving to provide exceptional support to clients. Keen logical thinking and analytical skills, with the ability to understand and empathise with clients. Demonstrates effective communication, composure, and professional attitude.

What you'll get in return

Motivating salary, professional recognition. Meal vouchers. Health and life insurance support. etc.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Informace o pozici

Místo pracoviště


Typ pracovního vztahu

Práce na plný úvazek

Typ smluvního vztahu

Pracovní smlouva

Délka pracovního poměru

Na dobu neurčitou

Požadované vzdělání

Středoškolské nebo odborné vyučení s maturitou

Požadované jazyky

Němčina (pokročilá), angličtina (pokročilá)


Hays Czech Republic, s.r.o.


Hays Czech Republic, s.r.o.
Tereza Štempecová