Hays Czech Republic s.r.o. is part of Hays plc, a global leader in recruiting qualified, professional and skilled people across a wide range of specialised industries and professions. Over 100 people make up our Czech Republic´s team, covering 14 specialisms. Should you be interested in permanent, temporary or contract role, speak to our recruiting experts.
Your new company
Our client – an international procurement company based in Prague – is seeking an experienced Customer Service Analyst with German and English language. We are looking also for candidates who speak German and Spanish.
Your new role
The successful candidate will be responsible for developing of the organizational policies, procedures and eProcurement tools, technical assistance via phone, email and webex to clients for eProcurement tools, proactive communication of issue status in a timely way to the clients and management, filling of the ‘Solutions’ and ‘Problem Reports’, making outbound calls to clients if process demands, analyzing of the issues and collecting right information.
What you'll need to succeed
The right candidate needs to have great communication skills in English and German language. Good understanding of ITIL (Information Technology Infrastructure Library is a plus. Knowledge of Procurement or Supply Chain Management, ERP’s such as SAP/Oracle is also a plus. Customer Service experience at least 1 year is required
What you'll get in return
The company can offer the motivating salary and interesting benefit package that includes language courses, extra vacation days and sick days, meal vouchers, home office and last but not least a friendly and multicultural atmosphere, modern offices and a lot of team building activities.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Práce na plný úvazek
Na dobu neurčitou
Flexibilní začátek/konec pracovní doby, možnost občasné práce z domova, vzdělávací kurzy, školení, zdravotní volno/sickdays, stravenky/příspěvek na stravování
Středoškolské nebo odborné vyučení s maturitou
Němčina (pokročilá), Angličtina (pokročilá)
Hays Czech Republic, s.r.o.